Frequently Asked Questions

How long will it take to get a response if I submit a message to your staff via e-mail?

At EMG World, we pride ourselves on providing quick responses to clients or members of the community.  Due to the high amount of messages that we receive, we ask that you allow at least 24 hours for us to respond to your messages.

I am having a problem with my account.  How long will it take for my problem to be fixed?

Depending upon the issue with your account, the time range for us to correct it can take anywhere from 24 hours to five (5) business days.  We guarantee that we will do our best to find a solution to any issue you may incur on our site.

I am an artist and I want to put my song on the ePad.  How can I put my song on the site?

We are currently working on another phase of our site that will display and promote music from local artists.  Web banners and other promotional tactics will be displayed as we move closer to the completion of this phase.

I am a promoter and I want to promote an event on EMG World.  What should I do so that I can place my event on the site?

You should This e-mail address is being protected from spambots. You need JavaScript enabled to view it at least two (2) weeks prior to the day of your event.  A designated staff member will contact you via e-mail to obtain the required information so that your event can be displayed.  Please be advised that a small fee for posting may be required.

I represent a major artist and I would like to have them featured in an article on the site.  Who should I contact about this?

You can This e-mail address is being protected from spambots. You need JavaScript enabled to view it and one of our representatives will get in touch with you.  Please allow up to 48 hours for us to review and respond to your message.